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Informations on loyalty programm

Informations on Loyalty Programm



What is the Reward Point Program?
How does the Program work?
Points and Values
Redeeming Shopping Points
Minimum Points Required
Minimum Purchase Amount Required
Maximum Points Redemptions allowed per order
Will I earn points for shipping fees?
Will I earn points for tax fees?
Will I earn points for discounted products?
Will I earn points when purchases paid with points?
Earning Referral Points
Earning Points While writing a Products Review
Products Restrictions
Products on sale Restrictions
Conditions of Use
When Problems Occur

Click on one of the titles above to obtain the corresponding informations


............Response............
To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette you will earn Shopping Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases at Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette.

The Reward Point Program began on 1 March 2007. All purchases made after that date will earn points.
............Response............
When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

You must login to your account in order to view the status of your points.

During the checkout procces you'll be able to pay for your order with your points balance.

* in most cases shipping fees and taxes excluded. See refered FAQ for more details.

............Response............
Currently, for every 1.00€ TTC spent at Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette you'll earn 1
For example:
          Product Cost:  100.00€ HT
          Value of Points Earned:  4.00€ HT

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

Last updated: Thursday 01 March, 2010

 

............Response............
If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette.
During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
............Response............
Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Sunday 04 March, 2007

............Response............
Currently, a minimum of 35.00€ in total (per purchase) is required before any Points Redemptions can take place.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Tuesday 21 August, 2007

............Response............
A maximum of 10,000 points (400.00€) is allowed to redeem per order.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Sunday 04 March, 2007

............Response............
Yes. When calculating the amount of points earned, the shipping fees are included.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated Sunday 04 March, 2007

............Response............
Yes. When calculating the amount of points earned, the taxes are included.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated Sunday 04 March, 2007

............Response............
Yes. When calculating the amount of points earned, all items which have been discounted are included.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated Sunday 04 March, 2007

............Response............
Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated Sunday 04 March, 2007

............Response............
"Word-of-mouth" advertising is the most powerful form of advertising there is.
Referral Points is based on the idea that we should both benefit from your referrals.
When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code . Your Referral code is your registered email address with us.
When we receive your referred friends completed and approved order, we will reward your Points account with 200 points .
The more first time orders we receive from your referrals, the more reward points you will receive.

Last updated Sunday 04 March, 2007

............Response............
Currently this feature is disabled.

Last updated Sunday 04 March, 2007

............Response............
Currently, no restrictions apply to what items may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated

............Response............
Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated Thursday 16 August, 2007

............Response............
  • Shopping Points are only available to registered Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette member's.
  • Shopping Points Reward can only be collected and used with online purchases. and are only validated at Durance: produits de beauté naturels, bougies, parfums d'ambiance, eaux de toilette.
  • Points are non-refundable and can't be transferred between member's.
  • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
  • Shopping Points will not be refunded for any cancelled order.
  • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
  • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
............Response............
For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
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