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Orders

-        What is the status of my order ?

-        How to cancel or change my order ?

-        How do I enter my promotional code ?

-        Which payment methods can be used?

 

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What is the status of my order ?

When the order is completed it will appear in the "My orders" section of your customer account. 

The status of your order can be one of the following:

-       Being processed: this means that your order is confirmed and payment has been accepted. It will be prepared with care when the goods are available.

 

-        Terminated: this means that your order has left our premises and is with the carrier.

-        Blocked: means that payment was not possible due to one of the following reasons :

      • The bank card number was incorrectly entered.
      • The bank card security code was incorrectly entered or has expired.

For any of the above-mentioned reasons we advise that you make another order, ensuring that your bank details are correct.

      • The amount currently available in the bank account is not sufficient to cover the cost of the order.

 

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How to cancel or change my order ?

Once your order has been received it is not possible to cancel or change it (goods or address). This is because the order is sent for preparation as soon as we receive it to ensure rapid delivery.

We suggest that on reception of your order you cancel it within the legal time limit .

 

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How do I enter my promotional code ?

To enter your promotional code, just go to the shopping basket page, click on "promotional code", enter your code in the box and click on OK (please respect upper and lower case characters).

The reduction is automatically calculated and appears in the shopping basket. If this is not the case, we suggest that you check the general conditions of the special offer generally found at the bottom of the page or email. Perhaps it does not include the goods you have selected or is no longer valid.

Special offers and promotional codes are not cumulative.

Loyalty points cannot be used at the same time as a code.

 

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Which payment methods can be used ? 

We accept the following payment methods :

-        Visa, Mastercard, Blue card: payment is made online when ordering and is completely secure. The entire transaction is directed in encrypted mode towards the bank validation server in SSL mode (Secure Socket Layer). Your purchases are made in complete security.

-        Paypal: payment is made online when ordering. It is secured by Paypal and enables you to make your purchases in complete security.

 

 

 

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  • International

    delivery

     
  • 3 free samples

    with every order

     
  • Secure 

    Payment

     
  • Gift Wrapping

     
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